I would be interested in this as well. As a small(ish) firm we have had difficulty finding companies willing to do after hours support for us. The prices that I was quoted were pretty high considering ...

Thanks Brett. Happy to discuss our MSP offering around this. jparekh@netrixllc.com

Greg, We use a managed service provider for 24 x 7 x 365 service desk operations. We have two dedicated MSP analysts during normal business hours that handle calls and emails. They will escalate some ...

Hello Greg, We currently use K2 for our after-hours and weekend support. For this year we're averaging about 50 to 60 after-hours calls a week. For the most part, as long as I have good documentation ...

Hi Greg We tried this approach and have concluded it doesn't work very well - we didn't make enough calls out of hours to justify dedicated resource, so we ended up with generic advice from a shared ...

I'm looking for a 3rd party to provide after hours Help Desk support on nights and weekends. I have the weekday business hours covered with my internal group. Does anyone have suggestions for a company ...

Howdy! We're looking to implement a new storage solution and have been in talks with various vendors. As you can imagine, there's so many to pick from, and probably some we should stay far away from. ...

Hello, I am developing/updating some policies for our client's requirements, like Data Encryption, Data Classification, and Log Management. Does ILTA have examples/templates that we can pillage for ...

75 attorneys, 3 full time IT staff. 155 total headcount. Formal training sometimes outsourced depending on circumstances. Some security functions are outsourced - mainly SOC type services. Outsourced ...

Hi Kris, Just a bit about me and my background. I've worked for law firms for over 30 years (that is hard to admit in public!). And I've managed CRM platforms for 26 of those years. I recently moved ...