Outsourcing Takes on a New Objective: Value
For law firms, outsourcing services is often part of a profitable business model. Marketing, IT, office services, research; depending on the size, climate and practice areas of your firm, any of these critical business functions can be handled by a qualified vendor as opposed to in-house professionals.
At Adaptive Solutions, we know that in today’s bootstrapping economic climate, firms can no longer afford to outsource services that do not bring the same quality, offer the same benefits or produce the same results as an in-house team. Although a lesser quality vendor may initially cost a firm less in out-of-pocket expenses, a sub-par service or deliverable can cost far more to a firm in the long run. As we’ve heard repeatedly from our clients, a valuable vendor brings three key factors to the table: high quality, ease-of-use and cost savings.
Make Your IT Provider a Partner
Nowhere does the outsourcing = savings mantra ring more true than in the IT realm. The Information technology umbrella is vast – from networks to help-desk, from product upgrades to disaster recovery – firms often find it difficult to staff an entire IT department with talent possessing the myriad of required skill sets. This is why firms often outsource at least a portion of their IT function, and it’s a good place to start when evaluating the value of your vendors.
The Help Desk Can help the Bottom Line
If your firm has computers, you need a help desk. Whether it’s an informal, “Hey – call that attorney who knows about this computer stuff!” or an in-house powerhouse of IT pros, the help desk is fundamental. And for many mid-sized and large firms, outsourcing the help desk can save thousands of dollars per year. ASI’s own remote help desk service, xTend I.T., has, according to longstanding clients, saved firms upwards of $50,000 each year when compared to the costs of employing just a single IT staffer. In addition to the cash savings, with a reliable help desk the coverage is consistent, the skill sets are more varied, and the firm avoids the slow-down that comes with a work-stopping IT glitch.
Visit Adaptive Solutions Inc at ILTA, Booth 700.
Filed under: 2009 Conference
